General policies

Check-in – 15:00

Check-out time – 12:00

Casa Fortunato reserves the right to charge the full cost of the stay in case of early departure of the guest and without previous information (48h minimum).

On request and upon availability. Please contact the reception at least 48 hours in advance. You may be asked to pay an additional amount.

To check in at Casa Fortunato, the guest must be at least 18 years old.

In order to enjoy all the services we have at your disposal we ask that you present a valid credit card at the time of booking.

The total amount of the stay will be charged at the time of booking as a guarantee.

In case of no-show, Casa Fortunato will charge the full amount of the stay.

Casa Fortunato reserves the right to access rooms, whether for room service purposes or to ensure that its operating and use standards are properly complied by guests.

Once room service is provided and Casa Fortunato’s kitchen is always available to fulfill any guest needs, external food delivery services are not allowed.

You can make changes and/or cancel the reservation within 90 days prior to the date of arrival at the cost of 50% of the total amount of your stay, with the exception of any bank cost pertaining the use of the credit card. Cancellation of the reservation or part of the reservation within that period will be charged as follows:
– In case reservation is modified or canceled up to 30 days from the day of arrival, Casa Fortunato reserves the right to charge 70% of your stay.
– In case reservation is modified or canceled 30 days or less prior to arrival, Casa Fortunato reserves the right to charge the full amount of the stay.
– In case of no-show – the total amount of the stay will be charged in full.

American Express, MasterCard and VISA.

Smoking is not allowed in all areas of Casa Fortunato.

Animals are not allowed.

Casa Fortunato reserves the right to change the services provided if there are adverse situations. In this case, Casa Fortunato will provide the best possible alternative for the guest.

Casa Fortunato will only be responsible for damages or losses of the guest when such facts result from its culpable performance.

Casa Fortunato does not assume any responsibility for loss of data provided by the guest in case of electronic transmission of payment data being only responsible in this case there is a wrongful act.

Casa Fortunato will not be held responsible to the guest in case of delay in making the room available, although there is a valid reason for not making the room available in a timely manner.

For the purposes of the previous paragraph, valid reasons will be considered to make it impossible or more difficult to make the room available, such as strikes, blockades, natural disasters, accidents in the room itself or Casa Fortunato.

Casa Fortunato assumes no responsibility for acts committed by any employee of the hotel, unless he is in his normal work period, duly identified and uniformed as a worker of the company.

Casa Fortunato does not assume any responsibility or liability in any case for non- fulfillment of ancillary obligations.

Casa Fortunato cannot in any case be held liable for the act or omission of any other guest, even if it is likely to cause damage or damage to another hotel guest. Any and all damages caused to third parties by Casa Fortunato guests will be the sole responsibility of these and completely foreign to Casa Fortunato.

The Municipality of Lisbon and the Hotel Association of Portugal have established a “Tourist Municipal Fee” in the form of an “Overnight Stay Fee”, in force since January 1, 2016, for tourist enterprises in the Municipality of Lisbon.

The rate must be paid by guests over the age of 13, valued at € 2 per night up to a maximum of 7 nights per person. Except for stays intended for medical treatment.

Revenues from this rate will be applied to projects, studies and infrastructures for the sustainable growth of tourism in the city of Lisbon.

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